Duties and Responsibilities:
- Oversee the day-to-day operations of the Hotel including accounts (cash, lotto, vendor machine count), accommodations, facility bookings, guest services, hospitality, maintenance, kitchen, and bar operations.
- Consult with lead staff in each operational area to ensure issues are addressed in a timely and professional manner and necessary supplies are ordered, received, stocked and well organized.
- Hire staff in consultation with Senior Management and establish work schedules based on forecasts, operational requirements, and seasonal trends.
- Establish performance and development goals for team members and provide training, mentoring, coaching, and regular feedback to enhance performance.
- Anticipate guest needs and build relationships through maintaining constant communication, assisting with general inquiries, requesting feedback, and addressing complaints or concerns in a timely and professional manner.
- Ensure customer bookings are accurately entered with all required information in the 5 Star Booking System and accounts are efficiently and appropriately collected.
- Communicate safety requirements and ensure adherence as per standard operating procedures and OHS regulations.
- Perform duties as a Working Manager; the Manager is expected to work hands on, assisting front line staff during busy peak periods.
- Perform all other required duties as requested by Senior Management, including occasional errands such as transporting guests and freight from store.
Qualifications:
- Diploma in Hospitality/Tourism, Hotel/Restaurant Management, Business Administration, or related field with at least two (2) years of experience in a position with similar duties and responsibilities. An equivalent combination of education and experience may be considered.
- Knowledge of the local community and the Inuit culture is a definite asset.
- A working knowledge of Microsoft Office is required; experience with the Five Star Hotel Booking System would be an asset, along with a valid Class 5 drivers license. Applicants must peak fluent English and be eligible to work in Canada.