Job Title: MAP Advisor Level II


Job Meta

Employer: WGCi

Start Date: As Soon As Possible

Job Type: Full-Time, Home Based

Ref#: MAP002

Number of Requirements: 1

Hours Per Week: 35

Location: Winnipeg, MB

Open to Canadian Resident ONLY

Job Description

The role of the MAP Advisor II is to manage maintenance repairs of cars and medium/heavy duty trucks on behalf of the business and within our Clients’ parameters. This specialized/technical position will spend the majority of the time negotiating with vendors on proper repair procedures, cost-effective pricing, and vehicle downtime. While approving repairs on our Client’s behalf, special attention must be given to ensure specific Client instructions and approval parameters are followed. When Fleet authorization is required, the MAP Advisor should use a consultative approach including providing a repair recommendation.

KEY RESPONSIBILITIES:

  • Authorize mechanical repairs on behalf of Clients
  • Ensure safety-related and scheduled repairs are completed
  • Approve proper repair based on mileage, months in service, and prior repair history
  • Negotiate the cost of repair to the published fleet price or the pre-negotiated rates & times
  • Adhere to current parts and labor reference guides for parts pricing and labor times
  • Manage Client authorizations, limits, and instructions
  • Conduct proper follow up on all down vehicles and pending transactions
  • Resolve transaction discrepancies with vendors
  • Escalate all Client approvals to team lead or mentor when required
  • Document Client savings
  • Clearly and accurately document transaction in activity log
  • Submit all component failures repaired at dealerships to the warranty team that qualify for "goodwill adjustments"
  • Adhere to contact center scheduling and performance metrics
  • Meet key performance indicators on quality & transactional performance (e.g. coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
  • Understanding of Driver Services & Network Management MAP & Collision functions
  • General knowledge of all departments
  • Other duties may be assigned

DESIRED BEHAVIORS:

  • Reliable
  • Adaptable
  • Decision maker
  • Able to attend night school for technical training
  • Team player
  • Results oriented
  • Cooperative
  • Adaptable / flexible
  • Supportive of decision making
  • Delivers on commitments
  • Remain educated and involved in industry activities
  • Able to work flexible schedule to support hours of operation (may include weekends)

SKILLS/COMPETENCIES:

  • Technical knowledge of automotive and truck repair
  • Knowledge of or hands on experience with:
    • Upfitting
    • Diesel engines
    • Air Brakes
    • Trailers
    • Refrigeration
  • Ability to manage truck roadside, towing, and rentals
  • Ability to independently locate qualified truck vendors
  • Ability to manage the Fleet authorization process
  • Customer service oriented
  • Clear, concise communication, both verbally and in writing
  • Creative and efficient problem solving
  • Negotiation
  • Experience with industry labor guides, such as Mitchell On Demand and Motors
  • Ability to interpret Client specific instructions
  • Proficient in Windows and Microsoft Office (Outlook)

Physical Demands

  • Able to use desktop equipment such as telephone, calculator, computer
  • Able to communicate verbally and in writing
  • Able to sit and / or stand for long periods

Education

  • ASE certifications: C1, and 6 of 14 auto or truck certifications (2 must be truck)
  • 2 years automotive experience or equivalent technical education
  • High School diploma or equivalent required
  • Fleet industry experience a plus
  • Some college preferred

Open to Canadian residents only or those who can legally work in Canada.

How To Apply

  • Previous applicants need not apply again;
  • Application submissions require you to register on-site;
  • Resumes' MUST be in English;
  • Include your current residence (address), phone number and your email address in your resume;
  • Acceptable cv/resume file formats include Adobe Acrobat .pdf, Microsoft Word .doc or .docx;
  • Please prepare your resume to the following format, example: jobtitle-firstname-lastname-ref#.fileformat
    So, based on the above acceptable file formats, this specific job resume title would look like one of the following:
    MAP Advisor Level II-John-Smith-MAP002.pdf
    MAP Advisor Level II-John-Smith-MAP002.doc
    MAP Advisor Level II-John-Smith-MAP002.docx
  • Click the Apply Now link below;

Apply Now

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