Job Description
Job description:
Work Global Canada Inc. is seeking a detail-oriented Intake Officer to support immigration services and client onboarding. The successful candidate will assist in managing intake procedures, coordinating documentation, and ensuring smooth communication between departments and clients.
Responsibilities
- Assist the Project and Operations Manager with immigration intake procedures
- Coordinate with the Senior Intake Officer on file updates and process flow
- Follow standard operating procedures set by the Immigration department
- Use OFFICIO software to manage client records and assist clients as needed
- Send correspondence to qualified candidates regarding immigration steps
- Review and verify candidate documents for completeness and compliance
- Respond to individual client inquiries on a weekly basis
- Ensure accurate completion of forms prior to consultant review
- Prepare and organize client folders on the server for departmental access
- Endorse complete application packages to designated immigration consultants
- Support the Immigration Services Coordinator with assigned tasks
- Schedule and confirm client appointments and meetings
- Respond to electronic inquiries and relay messages to relevant departments
- Organize documentation for signed clients
- Answer incoming telephone calls from clients
- Schedule and facilitate Zoom video calls to explain the intake process
Requirements
Education:
- Secondary (high) school graduation certificate
Experience:
- 1 year to less than 2 years in administrative or immigration support roles
Computer Applications:
- MS Word, MS Outlook, Internet, OFFICIO (or similar CRM systems)
Security and Safety:
- Criminal record check
Work Conditions and Physical Capabilities:
- Fast-paced environment
- Attention to detail
- Work under pressure
- Tight deadlines
Personal Suitability:
- Strong communication skills (oral and written)
- Client-focused
- Organized and reliable
- Team player
- Effective interpersonal skills
- Flexibility and sound judgment
Job Type: Full-time
Work Location: In person